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Date & Time

to be held Virtually in respect of current COVID-19 safety measures

Tuesday, October 13 through November 2
Daily releases at 10:30

Due to COVID-19 social distancing requirements, the 2020 Business Excellence Awards are being announced online!

Nominees will be announced daily at 10:30am, weekdays from September 14 – September 29.  

Starting October 13, we’ll be announcing a new Award winner every weekday until November 2.

Check back here or follow us on our social media streams @tbchamber to stay abreast of the latest news about nominees and winners. 


2020 Award Nominees

Customer Service:  Announced September 18
New Business Excellence:  Announced September 17
Business Excellence – Large:  Announced September 16
Business Excellence – Medium:  Announced September 15
Business Excellence – Small:  Announced September 14

Customer Service

  • A-1 Sewage Services (1989) Ltd.
  • Authentique
  • Destination Thunder Bay
  • TBXI

Award sponsored by Fort William Historical Park

The Customer Service award is presented to a business that is committed to high standards of customer service. This company delivers exceptional service in their dealings with customers and educates and encourages their staff to improve and excel in matters of customer relations. This company also strives to improve the customer experience within their business through communications, problem solving and innovation.

New Business Excellence

  • Bay Village Coffee
  • Kelly Mental Health
  • Prime Gelato
  • Seek Adventures & Tours
  • Umbrella

Award sponsored by Nuclear Waste Management Organization.

The New Business Excellence award is presented to a new locally-owned business that has been operating for at least two years but within four years and that has demonstrated innovation, vision, employment creation and business growth prospects.

Business Excellence – Large
(26+ employees)

  • Halfway Motors
  • ITEC 2000
  • Newmont Goldcorp
  • Royal LePage Lannon Realty

Award sponsored by BDO Canada LLP

Business Excellence – Medium
(7-25 employees)

  • Acadia Broadcasting
  • Daytona’s Kitchen + Creative Catering
  • REP Security

Award sponsored by Weiler, Maloney, Nelson

Business Excellence – Small
(1-6 employees)

  • Dawson Trail Craft Brewery Inc.
  • Open Mind Interiors
  • The Whole Nine Yards

Award sponsored by Thunder Bay Community Economic Commission

Business Excellence Criteria:  Our three Business Excellence Awards are presented to companies that exhibit true business excellence. These companies have advanced in economic and/or financial growth through sales/earnings and financial management. They excel in quality customer/client service, are leaders in employment creation, diversity and inclusion, and seek to continuously improve employee relations and are prominently involved in community affairs.  * Must have been in business for more than 4 years.

Nomination and Judging Process

  • An organization can be nominated by anyone (nomination link on web page)
  • The Chamber office receives the nomination and ensures the nominee qualifies (ie. for that particular category, are a Chamber member in good standing etc.)
  • The nominee is notified of their nomination and they can either decline or accept.  If the nominee accepts they then are asked to complete the submission form by the deadline.
  • Once all the submissions are collected they are collated and put together for a package for our judges:
    • The judges are a cross section of our membership
    • The judges each rate submissions based on the rubric in the questionnaire, coming up with an overall score for each nominee
    • These totals are tallied then given to an auditor who double checks all the numbers and determines the winners in each category
  • The winners are kept secret and revealed at Awards Gala

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