TBXI Thunder Bay XerographixSubmitted by TBXI Thunder Bay Xerographix
TBXI (Thunder Bay Xerographix Inc) was first incorporated in 2006 by present owner Dave Grady. In 2006, TBXI’s primary business was the sale of Xerox equipment in Thunder Bay. TBXI originally had 2 employees and annual revenues of approx. 300K. From 2006-2010, TBXI continued with the sale of Xerox equipment in Thunder Bay and continued to grow revenue year over year through excellent customer service and unparalleled persistence.
In 2010, TBXI made the leap to expand into offering network IT service and sales in Thunder Bay. By continuing the philosophy of ensuring the best in customer service, TBXI was able to grow revenue in this new market. As a result, TBXI had 9 employees at the end of 2010.
In Jan 2011, TBXI allowed James Tomlinson (an employee and manager of IT at TBXI) to slowly buy into the company. This was done to ensure James was able to reach his potential. TBXI believes that employees should be rewarded for their efforts and that extraordinary employees should be allowed the right to join management and ownership roles if they choose. This mindset ensures that younger employees stay with the company, and in the city of Thunder Bay. Tenure of these employees also ensure that TBXI meets its objectives of excellent customer service.
From 2011 to 2013 TBXI grew revenue in Xerox sales, IT sales and service and decided once again to grow by taking on more geography for sales and service. The first expansion in 2011 was to cover through the Greenstone area, Marathon and Manitouwadge. The second expansion in 2012 was to cover NW Ontario through to the Manitoba border. These expansions grew revenue to over 1.5M per year and grew TBXI employee count to over 16.
In June of 2013, through the leadership of Dave Grady and James Tomlinson, TBXI decided to again expand and offer customer the ability to purchase office supplies and furnishings through The Office Suppliers (a TBXI company). This expansion brought about additional revenues of 600K per year and 3 additional employees.
Growth from TBXI has 100 percent come because the TBXI team always works together to strive for our goal of delivering excellent customer service. We have a work hard, play hard attitude and treat our employees as a family rather than employees.
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Latest News at the Chamber
Nominations are now open for the December (fourth quarter) funding round! Visit the TBay 100 People Who Care Facebook Group to participate in the discussion and make nominations until 5pm on Monday December 16.read more
In her latest Issues & Insights blog post, Charla discusses the Phase 1 report of the City’s Program & Service Review and how it aligns with key recommendations in the Chamber’s City of Opportunity platform.read more
We’re very excited to welcome Thera Chicoine to the Chamber team!!read more
Our Members are amazing! This month’s Good News includes items from Breakfast, Lunch & Deener, OLG and Resolute Forest Products!read more
This holiday season, you could WIN BIG just by choosing to support Thunder Bay businesses! From November 18 through December 7, visit our participating businesses and fill out a ballot for your chance to win a Christmas Shopping Spree worth $4,500!read more
This event is the first step in our new partnership with United Way and the Lakehead Social Planning Council and presents an opportunity for business to learn more about the social issues Thunder Bay is engaging with. Attendees will discuss what actions are being taken and what progress is being made, where the challenges and opportunities lie, and how working together we can help move solutions forward. Come prepared to learn, to share what you know and to participate in the development of next steps for our community.read more