Your Chamber Staff
Phone: (807) 624-2620
Guided by the Board’s strategic plan, Charla leads the staff team and serves as a nexus for the political, organizational and business relationships we cultivate in support of our mission. A lifetime “political junkie,” Charla’s deep and broad connections to all three levels of government help us keep the business community abreast of issues as they develop. Though she seems to work round-the-clock on Chamber business, Charla does take time to relax and recharge, usually with a classic movie or one of her favourite British detective programs.
Phone: (807) 624-2624
Think of Thera (pronounced like Tara) as your Membership Concierge. Much like that essential customer service agent in a fine hotel, Thera aims to learn what your goals are so we can connect you with Chamber experiences, networks and services to help you reach them.
Thera brings the Chamber team a wealth of experience in marketing and customer service and a history of connecting businesses with their customers. Known for her genuine interest in people and what they do and an intense focus on her clients’ best interests, Thera is always connecting the dots in search of ways to make things better.
A lifetime soaking up Thunder Bay’s culture has made Thera a subject matter expert and a fantastic ally for newcomers looking to develop contacts and partnerships in our market. She’s also an important resource for established Members interested in expanding their networks, promoting something new or changing the community’s expectations.
At home, Thera is an avid reader and fledgling gardener, known among her friends for her infectious laugh and compassionate listening.
Phone: (807) 624-2626
Possibly the best known of the Chamber team for her role at our reception desk, Hanna also assists the President, administers Chamber Board and Executive meetings and supports various committees and taskforces. She also assists at Chamber events and shows. Hanna is known for her kind and thoughtful personality and her ability to dig up almost any piece of information you could ask for. A wife, mother and grandmother, she loves to spend time with her family, especially her grandkids, and enjoys reading and long walks with her husband and little dog, Ruby.
Policy & Communications Cross-Pollinator
Phone: (807) 624-2623
Driven by curiosity and a need to always be improving, Raili supports the team’s branding and strategic planning as we develop the tools and programs that help connect our Members with each other and our services. She oversees our #ChooseTBayFirst and Member Minute storytelling work as well as the Charity Connect program. Raili provides support to the Policy & Advocacy Committee and is the liaison for our Education, Training & Skills Development Taskforce. She also supports the President in advocacy work through research and community outreach. A part-timer with the Chamber, Raili also works as a hobby farmer producing pork, eggs and vegetables.
Mary Ann Agostino
Phone: (807) 624-2622
During the summer, you can probably find Accounts Coordinator Mary Ann Agostino in her flower and vegetable garden when she’s not in the office. Mary Ann is responsible for the financial records for the Chamber of Commerce and our partners at the Northwestern Ontario Associated Chambers of Commerce, including reconciling accounts and preparing the financial statements for both organizations. At the Thunder Bay Chamber, she also assists with other office duties and provides support for shows & events as required – watch for Mary Ann’s smiling face as you check in for After Business or at one of our trade shows.
Community Connections Assistant (Intern)
Phone: (807) 624-2621
Colin serves as a bridge between charity and business Members, helping to connect potential partners and supporting community-focused advocacy work through outreach, event planning and the sharing of information. Around the office he’s known for his calm, pleasant demeanour, and we suspect he works out his aggression on the ice – Colin loves to play sports and be outdoors, especially on a frozen lake or rink. In his private time he volunteers with day camps and other charities, and enjoys intellectual pursuits like brain games, riddles and good books. Recommendations are always welcome, especially for sci-fi, action and adventure novels.